Teleflorist UK Reviews

Teleflorist.co.uk offers a variety of products and services. They provide bouquets for different occasions such as birthdays, anniversaries, sympathy, thank you, get well, new baby, new home, and funerals. The prices for these bouquets start from £17.99. They also offer plants as a unique and long-lasting gift option. These plants are either delivered by a courier or hand-delivered and pieced together by a local florist. Teleflorist.co.uk guarantees 7 Day Freshness for their flowers and offers delivery 7 days a week. Customers can choose their preferred delivery date and the company offers nationwide delivery. The flowers are designed and delivered by local florists. If ordered before 3pm, the flowers can be delivered on the same day. They also offer a few options to increase the size of your bouquet, add a vase and more. Teleflorist.co.uk also provides a contactless delivery service for their courier flower collection. The flowers are sent in bud form and will bloom in the recipient's home. The local florist will hand deliver the flowers to the recipient on the chosen delivery date. The company does not offer a tracking service for this type of delivery but assures that the flowers will be delivered by the end of the day.

Teleflorist.co.uk offers a secure payment process. During the checkout, customers are asked to provide their contact and payment information. If there are any issues during the payment process, the website suggests several troubleshooting steps. Customers are advised to check their payment details, including the card number, expiration date, CVV, and billing address. If problems persist, customers can try a different payment method or contact their bank or payment provider to ensure there are no restrictions or issues with their payment method. If the problem still persists, customers are advised to contact customer support for further assistance. If the payment is successful, customers will receive an order confirmation with important details such as the order number. This information should be kept for future reference or in case the customer needs to contact customer support.

At Teleflorist.co.uk, flowers are divided into easy to choose price sections. The price range for flowers is as follows:

• Under £30 with flowers delivered from £8.99.
• £30 - £40 with a great selection of flowers from £30 to £40.
• Over £40 with luxury flowers and flower bouquets starting from £44.99.

For specific occasions, such as birthdays, flowers start from £19.99. The site also offers small bouquets from £13.99, medium bouquets from £21.99, and luxury arrangements up to £84.95. A romantic bear with a rose is priced at £26.99. Please note that delivery charges may apply.

However, some customers have expressed dissatisfaction with the quality and size of the bouquets relative to the price, suggesting that the flowers received did not match the value for money. Others have praised the service for its timely delivery and beautiful arrangements. It's always a good idea to read reviews and make an informed decision before purchasing.

Teleflorist.co.uk has a return policy in place. If customers have already received the products and wish to return them, they should follow the returns policy set out in clause 11. Once the return of the products has been notified, the cost of the products will be re-credited to the customer's credit or debit card as soon as possible and in any event within 30 days of the order.

In terms of cancellation, Teleflorist.co.uk understands that circumstances can change, and there may be times when customers need to cancel their orders. For orders with next-day or same-day delivery, cancellation may not always be feasible due to the prompt initiation of the bouquet preparation process to ensure its timely delivery. However, customers are encouraged to contact Teleflorist.co.uk as soon as possible, and the team will assess the order's status to explore potential cancellation options.

Regarding the shipping policy, Teleflorist.co.uk has a section dedicated to delivery and shipping. They address questions regarding delivery guarantees, addresses, issues, and timeframes. They also provide information about whether they can guarantee delivery on a specific date, what time the order will arrive, and whether a time can be requested. Customers can send their Eflorist bouquet to various locations, as detailed on the website.

At Teleflorist, tracking an order depends on the type of bouquet. For Courier Bouquets, a tracking email is sent as soon as the order is dispatched. This email contains all the necessary details to track the delivery. If the tracking email is not received, the customer support team can provide further assistance. However, for Florist Bouquets, tracking information is unfortunately not provided. If a specific delivery time was requested during the ordering process, the local florist will strive to deliver the bouquet as close to the requested time as possible. For Funeral Flowers, delivery is prioritized at the requested time to honor the occasion appropriately. Rest assured, every effort is made to ensure timely and respectful delivery of funeral flowers. If the order status is inquired about, tracking information is provided via email for courier-delivered flowers once the order is dispatched. This information provides real-time updates on the delivery progress. On the day of delivery, an email from Yodel with tracking information is sent, usually by 11am but it may be later. It's recommended to check the junk folder as the email can sometimes be found there.

To get in touch with Teleflorist.co.uk customer service, one can find the live chat in the ‘Help’ icon on their website. Alternatively, an email can be sent to customer.services@teleflorist.co.uk. It's recommended to include the reference number in the email for faster assistance. Please note that specific delivery times cannot be requested, and deliveries take place between 08:00 and 21:00 Monday to Saturday for courier delivered flowers, and 09:00 to 18:00 for florist delivered flowers. If there are any issues with the order, please contact them as soon as possible, as changes to next day delivery orders placed after 1pm cannot be made due to increased order volume. More than 24 hours' notice is required to make any changes to the order.